Terms of Service

Effective date: October 1, 2026

Last updated: October 27, 2026

Version: 2.0

Welcome to ChuEok!

These Terms of Service ("Terms") are an agreement between you and BDLPE Studio LLC ("ChuEok", "we", "us", "our"). They cover the ChuEok website at mychueok.com, the ChuEok iOS app, the guest recording pages, and everything else we offer under the ChuEok name (together, the "Service").

By creating an account, or by recording, uploading, or sending anything through a guest link, you agree to these Terms, to our Privacy Policy, and to our Acceptable Use Policy, which is part of these Terms. If you don't agree, don't use ChuEok.

1. The ChuEok Service

ChuEok helps people collect and keep messages for the moments that matter: a wedding, a birthday, a retirement, a memorial. We agree to provide you with the Service, which works like this:

• A Host creates an Album and, inside it, one or more Events. Each Event has a Guest Link: a web link and a QR code.
• Guests open the Guest Link and leave a Message: a video, a voice recording, a photo, or a written note. Guests don't need an account or an app.
• Messages go privately to the Host and to any Co-Hosts the Host invites. Nothing is posted to a public feed, and nothing is searchable.
• The Host can keep, watch, organize, download, hide, and delete what's in their Album, and can add their own photos, notes, and recordings to it.

2. How ChuEok is paid for

ChuEok is paid for by Hosts' subscriptions (see §8). We don't show ads, we don't sell your personal information, and we don't use your Content to train artificial-intelligence models. Guests and Co-Hosts never pay.

3. Your privacy

Our Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices and rights you have. Because ChuEok records people, it matters here more than in most apps. Please read it.

4. Your commitments

In return for our commitment to provide the Service, we ask you to make the following commitments to us.

4.1 Who can use ChuEok

We want ChuEok to be safe and to follow the law. So:

• Hosts and Co-Hosts must be at least 18 years old, or the age of majority where they live if that is higher.
• Guests must be at least 13 years old. A Guest under 18 (or under the age of majority where they live) must have a parent's or guardian's permission, and that parent or guardian agrees to these Terms on the Guest's behalf.
• Children under 13 may not use ChuEok themselves. A parent or guardian may record a Message that includes their own child and send it themselves.
• You must not be a convicted or registered sex offender.
• You must not be barred from using the Service under the laws that apply to you, including U.S. sanctions and export laws, and you must not be on any U.S. government list of prohibited or restricted parties.
• We must not have previously disabled your account or banned you for breaking these Terms or the law, unless we've told you in writing that you may return.

4.2 Your account

• Give us accurate information when you sign up, and keep it up to date.
• Confirm your email address within 7 days of signing up, using the link we email you. You can use your account in the meantime. If you don't confirm it, we delete the account and everything in it, after one reminder email.
• Keep your password and sign-in methods secure. We strongly recommend turning on two-step verification in Settings. You are responsible for what happens under your account, so tell us right away at support@mychueok.com if you think someone else has used it.
• Your account is personal to you. Don't sell, transfer, or share it, and don't create an account for anyone else without their permission.

4.3 How you can't use ChuEok

Keeping ChuEok safe is everyone's job. You agree that you will not, and will not help or encourage anyone else to:

• Post nudity, pornography, or sexual content of any kind. ChuEok has zero tolerance for it, in videos, photos, voice recordings, written notes, intros, and titles, even in a private Album and even between consenting adults. This includes content that is AI-generated, edited, or drawn. The full rule is in §2 of the Acceptable Use Policy.
• Post anything that sexualizes, exploits, or endangers a child. We remove it, ban the account, preserve the evidence, and report it to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement.
• Share, or threaten to share, intimate images of anyone without their consent, including "deepfakes" and digitally altered images.
• Record or upload anyone who hasn't agreed to it, or record anyone secretly or in a place where they would expect privacy.
• Harass, bully, threaten, intimidate, or demean anyone, or post hate speech, graphic violence, or content that encourages self-harm.
• Do anything unlawful, misleading, or fraudulent, or use ChuEok for an illegal or unauthorized purpose.
• Impersonate anyone, or pretend a Message is from someone it isn't.
• Post someone else's private information, or anything that infringes someone else's rights, including copyright (such as music you don't have the right to use), trademark, privacy, or publicity rights.
• Use ChuEok for purposes it isn't made for, such as advertising, spam, selling goods or services, or collecting Messages to sell or publish.
• Interfere with the Service, for example by getting around rate limits, upload limits, blocks, or security measures; probing, scanning, or testing our systems for weaknesses; overloading the Service; or uploading malware.
• Access or collect data in unauthorized ways, including by scraping, using bots, or getting into someone else's Album or account.
• Copy, modify, reverse engineer, or make derivative works of our software, except where the law expressly allows it.
• Misuse our reporting tools, for example by making false or bad-faith reports.

4.4 Recording people: what Hosts agree to

This is one of the most important parts of these Terms. ChuEok records identifiable people, and Guests often haven't read any of this. If you are a Host, you agree that:

1. You'll make sure people know they're being recorded and agree to it before they record, and you'll share your Guest Link only with people you want to hear from.
2. You'll get every consent the law requires where your Event takes place and where your Guests are. Recording laws differ between countries and between U.S. states, and some require the consent of everyone recorded.
3. You'll get a parent's or guardian's permission before collecting any Message that features a child.
4. You'll keep your Album free of prohibited content. If anything that breaks the Acceptable Use Policy appears in your Album, especially nudity or sexual content, you'll delete it or report it to us promptly.
5. You'll honor removal requests. If someone asks you to delete a Message they appear in, you'll delete it. If you don't, they can ask us, and we will.
6. You'll use Messages only in ways the people in them would expect: as a keepsake for you and the people you choose to share it with. You won't publish Messages publicly, sell them, use them in advertising, or feed them into an AI system without permission from the people in them.

4.5 Co-Hosts

A Host can invite Co-Hosts by email. A Co-Host can see every Message in that Event, including Guests' names and email addresses, and can add to it. Only the Host can hide, delete, or block. Invite only people you trust.

5. Your content

5.1 You own your content

We don't claim ownership of your Content. If you record a Message, it's yours: your face, your voice, your words. If you're a Host, the Album you put together is yours.

You are responsible for the Content you put into ChuEok, and you confirm that you have all the rights needed to post it and to give the permissions below.

5.2 The permission you give us

To run the Service, we need a legal permission (a "license") from you. When you put Content into ChuEok, you give us a worldwide, non-exclusive, royalty-free license to host, store, copy, convert, compress, resize, make thumbnails from, display, and transmit that Content, only as needed to provide, secure, and improve the Service and to enforce these Terms. Our service providers may do these things on our behalf (see §5 of the Privacy Policy).

This license is narrower than many apps'. Without your separate, explicit permission, we won't:

• use your Content in advertising or to promote ChuEok;
• sell or license your Content to anyone else;
• use it to train artificial-intelligence or machine-learning models; or
• make it public.

The license ends when your Content is deleted from our systems, except for copies that remain in backups for the limited time described in the Privacy Policy, and Content we must keep for legal reasons (for example, evidence preserved for law enforcement).

5.3 The permission Guests give Hosts

By sending a Message to an Event, a Guest gives the Host and that Event's Co-Hosts permission to store, watch, listen to, read, download, and keep the Message, and to share it privately or include it in a keepsake (such as a compilation video or a printed book) for the purposes of that Event, for as long as they keep it, within the limits in §4.4.

5.4 Hosts control their Albums

The Host controls the Messages in their Events. They can hide, pin, organize, download, and permanently delete them, and they decide who else sees them. Once a Host downloads a Message, what happens to that copy is up to the Host and outside our control.

5.5 Host intros can be played by anyone with the link

The intro a Host records for an Event is shown to Guests before they record, so anyone who has the Guest Link can play it without signing in (the link to the intro file itself stops working after a few hours). Treat your intro as something people beyond your guest list could see.

5.6 Feedback

If you send us ideas or suggestions, we may use them without owing you anything.

6. Reporting content and asking for removal

• Hosts can hide, delete, and report Messages, and block Guests, from inside their Album. A reported Message is hidden immediately while we look at it.
• Anyone, with or without an account, can ask us to remove a Message they appear in, or report Content that breaks these Terms, by emailing support@mychueok.com. See §7 of the Acceptable Use Policy.
• Intimate images shared without consent are removed within 48 hours of a valid request, as the U.S. TAKE IT DOWN Act requires. See §8 of the Acceptable Use Policy.
• Copyright complaints are handled under §9 of the Acceptable Use Policy.

7. Content removal, suspension, and termination

What we can do. We may remove or restrict any Content, close an Event, or suspend or permanently disable an account if we believe it breaks these Terms (including the Acceptable Use Policy), creates risk or legal exposure for us or for others, or where the law allows or requires it. For the most serious violations, such as anything sexualizing a minor, intimate images shared without consent, or credible threats of violence, we act immediately and without warning, and we report to the authorities.

Notice and appeal. Where it's reasonable and lawful, we'll tell you what we did and why. If you think we got it wrong, reply to our notice or email support@mychueok.com within 60 days, and we'll take another look.

You can leave at any time. You can delete your account whenever you like from Settings, on the website or in the iOS app. Deleting your account permanently deletes every Album and Event you own and everything in them, including the Messages your Guests left. Events you only co-host belong to their Host and are not affected. Deleting your account does not cancel an App Store subscription. Cancel it separately (see §8.4).

What happens after. How deletion works is described in §6 of the Privacy Policy. If your account is disabled or deleted, §4.3, §5, §7, and §9 through §19 of these Terms continue to apply.

8. Plans, the free trial, and payment

Plans aren't switched on yet. Until they are, ChuEok is free: no free-trial clock runs, Albums don't turn read-only, and nothing is deleted under section 8.6. We'll email every Host at least 30 days before plans take effect. From that day this whole section applies, and the free trial in 8.1 starts that day for anyone who already has an Album.

8.1 The free trial

Every new Host gets a 30-day free trial. It starts when you create your first Album and lets you create one Album, with as many Events in it as you like. No payment details are needed, and nothing is charged when the trial ends. You are never moved onto a paid plan unless you choose one.

If you already had an Album when we introduced plans, your trial runs from the day plans took effect for your account.

8.2 Subscriptions

A subscription gives you unlimited Albums and Events for as long as it is active.

Prices outside the U.S. are set by the App Store and shown, with any taxes, before you buy. Co-Hosts and Guests never pay: an Event follows its Host's plan. We may sometimes give a Host complimentary access at our discretion, and we may end it with notice.

8.3 Buying through the App Store

Subscriptions are sold only in the ChuEok iOS app, through Apple's In-App Purchase. Apple processes the payment under its own terms, and we never see your card details. If we start selling subscriptions on the website, we'll show you the terms at the point of purchase, and these Terms will apply to them too.

8.4 Automatic renewal and cancellation

Your subscription renews automatically at the end of each monthly or yearly period, at the then-current price, until you cancel. For subscriptions bought through the App Store:

• Payment is charged to your Apple Account when you confirm your purchase.
• Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the current period ends.
• You can manage or cancel at any time in your App Store account settings (on iPhone: Settings → your name → Subscriptions). ChuEok's Settings screen links there too.
• If you cancel, you keep full access until the end of the period you've paid for.

8.5 Refunds

Apple handles refunds for App Store purchases under its own policies, and you can request one at reportaproblem.apple.com (opens in a new tab). We can't issue refunds for App Store purchases ourselves. If you are a consumer in the EU, the UK, or anywhere else that gives you a legal right to withdraw from or cancel a purchase, nothing in these Terms limits that right.

8.6 When access ends: read-only, then deletion

If your free trial ends without a subscription, or your subscription ends (because you cancelled, it was refunded, or a payment failed after the App Store's grace period):

1. Your account becomes read-only. You can still sign in and view, play, and download everything in your Albums. You can't create Albums or Events or add to them, and your Guest Links stop accepting Messages.
2. About 30 days after your access ended, your Albums, your Events, and everything in them are permanently deleted, including Guests' Messages. Your account itself stays, so you can subscribe and start again.
3. We email you before that happens: a first notice about a week before the deletion date, and a final notice about a day before. Your content is never deleted sooner than 7 days after the first notice. If a notice goes out late, the deletion date moves later.
4. Subscribing at any time before the deletion date stops the deletion and restores full access.

Please download anything you want to keep. Deleted content cannot be recovered.

8.7 Changes to prices and plans

We may change our prices or what a plan includes. We'll tell you before a price change affects you. If you subscribed through the App Store, Apple will also notify you and, where required, ask for your agreement first. If you don't want to pay the new price, you can cancel before it takes effect.

9. Our intellectual property

ChuEok's software, design, name, logos, and everything else in the Service that isn't user Content belong to us or our licensors. Subject to these Terms, we give you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable license to use the Service as we intend it to be used. You may not use our name or logos without our written permission. We reserve all rights not expressly granted to you.

You agree that we may download and install updates to the iOS app on your device.

10. Third-party services

ChuEok relies on services provided by others, for example Apple (Sign in with Apple, push notifications, and the App Store). Your use of them is also governed by their own terms. We aren't responsible for third-party services, or for websites outside ChuEok that a Message might mention or link to.

11. Availability, and keeping your own copies

We work hard to keep ChuEok running and your Content safe, but we don't promise the Service will always be available, uninterrupted, or error-free. We may change, add, or remove features. If we decide to shut ChuEok down entirely, we'll give Hosts at least 30 days' notice and a way to download their Content.

Each Host's account has a storage limit, counted across all of their Events — every Message and intro in them, whoever sent it. It is currently 50 GB. When an account reaches it, its Events stop taking new uploads until space is freed; nothing already stored is removed because of the limit. Files that were never part of a Message (for example, an upload a Guest started but never sent) are deleted automatically.

ChuEok is not a backup service. Keep your own copy of anything you can't afford to lose.

12. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We don't control what people say or do, and we aren't responsible for their (or your) conduct, online or offline, or for Content that others post, including unlawful or objectionable Content. We don't review Content before it reaches a Host.

Some places don't allow certain warranties to be disclaimed, so parts of this section may not apply to you. Nothing in these Terms limits rights you have as a consumer that can't be limited by contract.

13. Limitation of liability

To the fullest extent the law allows:

• We won't be liable for any lost profits, revenues, information, or data, or for any consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or relating to these Terms or the Service, even if we know they are possible. This includes when we delete Content as these Terms describe.
• Our total liability for all claims arising out of or relating to these Terms or the Service won't exceed the greater of $100 or the amount you paid us in the 12 months before the claim arose.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be excluded or limited by law.

14. Indemnity

If someone brings a claim against us arising from your Content, your use of the Service, your breach of these Terms, or, if you're a Host, your failure to get the consents §4.4 requires, you agree to defend us (if we ask), indemnify us, and hold us harmless against that claim, including reasonable legal fees and costs, to the extent the law allows. This doesn't apply to consumers where the law doesn't permit it.

15. Disputes and arbitration

This section does not apply if you are a consumer living in the European Economic Area, the United Kingdom, or Switzerland. Your local laws and courts apply instead (see §16).

15.1 Let's try to resolve it first

Most problems can be sorted out by talking. Before starting an arbitration or a court case, you and we agree to try to resolve the dispute informally. Send a written Notice of Dispute to support@mychueok.com with the subject line "Notice of Dispute", including your name, the email address on your account (or, if you're a Guest, the Event and the name you used), a description of the dispute, and the relief you want. If we have a dispute with you, we'll send our notice to the email address we have for you. If the dispute isn't resolved within 60 days after the notice is received, either of us may start an arbitration.

15.2 Binding individual arbitration

Except as described in §15.5, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, not in court. The Federal Arbitration Act governs this section.

• The American Arbitration Association ("AAA") will administer the arbitration under its Consumer Arbitration Rules (and, where they apply, its Mass Arbitration Supplementary Rules), available at adr.org (opens in a new tab).
• The arbitration will take place by video conference or in the county where you live, unless you and we agree otherwise.
• If your claims seek less than $75,000 and you sent us a Notice of Dispute first, we'll pay all AAA filing, administration, and arbitrator fees, unless the arbitrator finds your claims frivolous or brought for an improper purpose. Otherwise, fees are allocated under the AAA's rules.
• The arbitrator may award the same individual relief a court could, but only in favor of the individual party seeking relief, and only to the extent needed for that party's individual claim.
• You and we each waive the right to a trial by jury.

15.3 No class actions

You and we may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. If a court decides that this waiver is unenforceable for a particular claim or request for relief, then that claim or request (and only that one) will be decided by a court as described in §16, not in arbitration.

15.4 Mass arbitration

If 25 or more similar demands for arbitration are filed against us, or by us, using the same or coordinated counsel, the AAA's Mass Arbitration Supplementary Rules apply and the demands may be administered in batches. The statute of limitations for any claim waiting in a later batch is paused while it waits.

15.5 Exceptions

Either of us may instead:

• bring an individual claim in small claims court, if it qualifies; or
• bring a claim in court about intellectual property (such as copyrights or trademarks), or to stop unauthorized access to or misuse of the Service (for example, scraping or hacking).

A court, not an arbitrator, decides whether this arbitration agreement is valid, enforceable, or applies to a dispute.

15.6 You can opt out

You can opt out of this arbitration agreement within 30 days of first agreeing to these Terms. Email support@mychueok.com with the subject line "Arbitration Opt-Out", and include your name, the email address on your account (or, if you're a Guest, the Event and the name you used), and a clear statement that you want to opt out of arbitration. Opting out doesn't affect anything else in these Terms.

15.7 Changes to this section

If we make a material change to this section, it won't apply to any dispute we already knew about. You can reject the change by emailing us within 30 days after it takes effect, and the previous version of this section will then continue to apply to you.

16. Governing law and courts

These Terms, and any dispute between you and us, are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-law rules. Any claim that isn't arbitrated (or brought in small claims court) must be brought exclusively in the state or federal courts located in Texas, and you and we consent to their personal jurisdiction.

If you are a consumer in the EEA, the UK, Switzerland, or another place whose mandatory consumer laws give you the right to bring claims in your local courts or to rely on your local law, nothing in these Terms takes that right away.

17. Apple app terms

If you got the ChuEok app from Apple's App Store, you and we also agree that:

1. These Terms are between you and us only, not Apple, and we, not Apple, are solely responsible for the app and its content.
2. Your license to use the app is limited to using it on Apple-branded products that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions, except that it may also be accessed by other accounts associated with you through Family Sharing or volume purchasing.
3. We are solely responsible for providing maintenance and support for the app. Apple has no obligation to provide any.
4. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Any other claims, losses, liabilities, damages, costs, or expenses caused by a failure to conform to a warranty are our responsibility, to the extent these Terms don't disclaim them.
5. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including product-liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims under consumer-protection, privacy, or similar laws.
6. If a third party claims that the app, or your possession and use of it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling, and discharging that claim.
7. You confirm that you are not located in a country that is subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
8. Questions, complaints, and claims about the app should be sent to us at the contact details in §20.
9. You must comply with any applicable third-party terms when using the app.
10. Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

18. Changes to these Terms

We may update these Terms to reflect changes to the Service, to our business, or to the law. If a change is material, we'll tell you before it takes effect, by email or in the app, and give you a chance to review it. If you keep using ChuEok after the change takes effect, you are agreeing to the updated Terms. If you don't agree, stop using ChuEok, delete your account, and cancel any subscription.

19. General

• Entire agreement. These Terms, the Privacy Policy, and the Acceptable Use Policy are the whole agreement between you and us about the Service, and they replace any earlier agreements.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. If we don't enforce part of these Terms right away, we haven't given up our right to enforce it later.
• Assignment. You can't transfer your rights or obligations under these Terms without our consent. We may transfer ours, for example as part of a merger, acquisition, or sale of assets, or by operation of law.
• No third-party beneficiaries, except Apple as described in §17.
• Events beyond our control. We're not responsible for delays or failures caused by events reasonably beyond our control, such as outages at our providers, natural disasters, or acts of government.
• Notices. We may send you notices by email, in the app, or on the website. You can send notices to us at the contact details below.

20. Contact

• BDLPE Studio LLC
• Email: support@mychueok.com