Everything, on one page.

For guests

Do I need to download anything?

No. The link opens in your browser and records there. There's no app to install and no account to make.

What do you ask me for?

A first name, so the host knows who left the message. An email is optional — if you add one, the host and their co-hosts can see it. You can leave it blank.

Can I watch it back before it's sent?

Yes. Nothing is sent until you've seen it and pressed send. Retake as many times as you like.

How long can my message be?

The host chooses: thirty seconds, one minute, or three. You'll see the limit counting down while you record.

Can I record voice instead of video?

Yes — choose Voice before you start. Same flow, no camera.

Can I take it back?

Ask the host — they can delete any message in their album. Or email support@mychueok.com with the event's name and the name on your message, and we'll remove it. You don't need an account.

For hosts

How do guests find my event?

Every event gets a link and a QR code. Print the code for a table card, or send the link by message. Both go to the same place.

Why does my event need an intro?

It's the first thing a guest sees, and it's the difference between a message and an awkward silence. Record one from your phone, or upload a video you already have. Your event opens once it's there.

Does my album expire?

No. ChuEok is free while it's new, and nothing expires. Paid plans will come later: we'll email every host at least 30 days before they start, and you'll get 30 days free from that day. After that, an account without a plan turns read-only — you can still watch and download all of it — and about 30 days later its albums are deleted. We email you twice before that happens.

Why am I asked to confirm my email?

So we know the address on your account is really yours: it's where your password resets go. You can use ChuEok straight away, and you have 7 days to open the link we email you. Need a new link? Send one from Account on the website, or Settings in the app. An account that isn't confirmed within 7 days is deleted, with everything in it, after one reminder email.

Can I add my own photos?

Yes. 'Add to album' takes photos, a written note, or a message of your own, and they sit alongside the guests' in the same album.

Someone left something unpleasant.

Hide it, delete it, report it to us, or block whoever left it — all from the album, no support ticket. A reported message is hidden straight away. Only the event owner can hide, delete or block; co-hosts can add and report.

Can somebody else help me run it?

Add a co-host. They need a ChuEok account with a confirmed email. They can add to the album and see everything; blocking and deleting stay with you.

Policy · summary

Privacy policy

What we collect

From hosts: an email address, a display name, and the albums you make. From guests: the name they type, an email only if they choose to give one, and the message itself — video, voice, photo or note. For each upload we also keep a device identifier and network address, so upload limits and a host's blocks work.

What we don't do

We don't sell anything to anybody, we don't show ads, we don't use third-party analytics or tracking, we never use face or voice recognition, and we don't use your messages to train AI. A message is seen by the host and co-hosts of that event — nothing is posted publicly.

Where it lives

Messages and intros are kept in private storage in the United States, and every guest upload is authorized by our server first. Anyone with an event's guest link can play the host's intro, because guests watch it before they record.

How long we keep it

As long as the album exists. Hosts can delete anything, at any time. A new account whose email isn't confirmed within 7 days is deleted, after one reminder. Once paid plans start — with at least 30 days' notice — an account without one turns read-only, and about 30 days later its albums are deleted, after two emailed warnings.

Deleting things

A host can delete a single message, a whole event, or their account at any moment. Anyone can ask us to remove a message they appear in — no account needed.

Asking us

Write to support@mychueok.com with the subject “Privacy request” for a copy of what we hold about you, to correct it, or to have it deleted. We answer in writing, within 45 days.

This is the plain-language version. Read the full privacy policy — that document is the one that applies.

Policy · summary

Terms of service

The short version

Make albums, collect messages, keep or download them. Hosts must be 18 or over, guests 13 or over. Don't use ChuEok to hurt anybody, and never for nudity or sexual content — break that and we close the account.

Recording people

Hosts are responsible for telling guests they're being recorded, and for a parent's permission before anyone records a child.

Your content

Messages belong to the people who made them; the album belongs to the host who collected it. You give us only the permission needed to store, process and deliver the files — never to advertise with them, sell them, or train AI on them.

Price

Free while ChuEok is new. When paid plans start — with at least 30 days' notice by email — every host gets 30 days free, no card needed; after that it's $4.99 a month or $49.99 a year, bought in the iOS app and renewing until you cancel in your App Store settings. Without a plan, albums turn read-only and are deleted about 30 days later, after two email warnings.

Disputes

In the U.S., disputes are settled by individual arbitration rather than class actions, under Texas law — unless you opt out within 30 days of agreeing.

What we don't promise

We work hard to keep files safe, but this is not a backup service. Download anything you can't afford to lose.

Changes

If these terms change in a way that matters, we'll tell hosts by email before it takes effect.

This is the plain-language version. Read the full terms of service — that document is the one that applies.

Policy · summary

Acceptable use

ChuEok is for messages people are glad to receive. Don’t record or upload any of the following, and don’t help anyone else do it:

• Nudity, pornography or sexual content of any kind — even in a private album, even between consenting adults, even if it's AI-made.
• Anything that sexualizes a minor, or any nude image of a child — this one we report to NCMEC and the police.
• Intimate images of anyone, shared without their consent. We take them down within 48 hours of a request.
• Recordings of someone who hasn't agreed to be recorded, or of a child without their parent's say-so.
• Harassment, threats, or messages meant to frighten or humiliate the person receiving them.
• Hate directed at people for who they are.
• Impersonating someone else in order to be let into an event.
• Anything you don't hold the rights to — including music you've licensed for listening, not publishing.

Hosts can hide, delete, and block from inside their album, and hosts and co-hosts can report a memory to us from there. Anyone else can email support@mychueok.com — no account needed. We remove content that breaks this policy and, where the law requires it, report it further.

Intimate images shared without consent: if one shows you, email us with the subject “Intimate image removal” and we’ll take it down within 48 hours. The acceptable use policy explains what to include.

This is the plain-language version. Read the full acceptable use policy — that document is the one that applies.